Taboola

Careers

WHY WORK FOR THE ISI GROUP OF COMPANIES?

We offer a wide array of exciting opportunities for any skill set. Whether you're a people person, tech savvy or someone with a keen eye for design, ISI provides an engaging environment to challenge yourself.

The companies operating within the ISI Group include:

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A leading financial services company that has helped over 100,000 Canadians find their personal insurance solutions.

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An insurer that specializes in simplified products making it easy for Canadians from all walks of life to get the coverage they need.

LLQP Licensed Life Insurance Advisor - Work From Home Anywhere In Canada!

We’re growing the team – join us!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.
Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.


About the position:

We are searching for committed, results-oriented individual Life Licenced Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer enquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Advisors have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?


What you will do:

  • Manage incoming and outbound call sales opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

  • 2+ years of individual life insurance sales, with certification in good-standing
  • Proven ability to self manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively

What we offer:

  • Strong annual Base salary Plus Uncapped bonus
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Click here to apply

Bilingual Life Licensed Insurance Advisor - Work From Home Anywhere In Canada!

We’re growing the team – Join us today!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.


About the position:

We are searching for committed, results-oriented individual Bilingual Life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients.


What you will do:

  • Manage incoming and outbound call sales opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

  • Bilingual - ability to write, speak and conduct business in both English & French
  • 2+ years of individual life insurance sales, with certification in good-standing
  • Proven ability to self manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively

What we offer:

  • $50,000 annual base salary with additional bonus opportunities (expected total compensation of $65K)
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including Employee Assistance Program (EAP)
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada

If this sounds like a fit, we encourage you to apply!

Click here to apply

Life Insurance Call Center Sales Manager

As a Sales Manager you will be responsible for team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth.

Responsibilities:

  • Monitor real time outbound and inbound queue performance and address areas of concern as they occur
  • Work with leadership group to provide constant feedback regarding product, systems, or tools and how each can be improved to best meet and support the needs of the Insurance
    Contact Centre
  • Engage with leadership team to create processes for tracking and documenting sales team activities
  • Monitor activities of sales agents and ensure systems and tools are being utilized in order to create best possible business and revenue outcomes
  • Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes
  • Proactively influence team culture by providing ongoing meetings that encourage feedback and participation for all team members
  • Work with sales operations and training to ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable
  • Actively listen and coach sales team to help them overcome any sales-related challenges that can impede team or individual goals. This may include messaging, discovery techniques, organizational skills, communication skills etc.
  • Provide ongoing activity and sales reports to the leadership team as directed
  • Design business process improvements
  • Work among cross-departmental teams on new business initiatives

What we’re looking for:

  • Minimum 3 years of Management experience in sales or customer experience.
  • Management experience required and previous experience in a call center environment an asset.
  • Bilingual Preferred, both written and spoken (French-English).
  • LLQP License preferred.
  • Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
  • Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
  • Solid organizational, leadership, and problem-solving skills.
  • Excellent listening, interpersonal, written and oral communication skills.
  • Strong understanding of Individual Life and Health insurance products.
  • Post-secondary education or equivalent business experience is ideal.

What we offer:

  • Competitive Base and Bonus Program.
  • Paid vacation time.
  • Health and dental benefits.
  • Ongoing professional development & training.

Click here to apply

Supervisor Customer Experience Team (CET/Retention)

Background

The Specialty Life Insurance call centre is a Sales driven environment specializing in industry leading products services sales delivery.  The role of the Supervisor is to coach, develop, motivate licensed and unlicensed agents to achieve ultimate individual and team performance. Additionally, the Supervisor Retention will work with sales retention targets and must ensure that business is conducted in accordance with insurance regulatory requirements.

Basic Function:

  • Onboard, develop and coach agents within the team.
  • Monitors contact centre performance, analyses and provides required reports to Director of Call Centres.
  • Organize and co-ordinate schedules with peer Supervisors to ensure adequate staffing levels.
  • Organizes and directs the day-to-day activities related to the operation of the Call Centre.
  • Responsible for managing, training and guiding call centre agents in performing their duties.
  • Provides support, reporting and resolves problems and complaints.
  • Design new business improvement processes.
  • Working with entire team to achieve Retention, Sales, Quality targets.
  • Delivery of customer experience excellence within the Retention Team and other call centre agents.
  • Working with Channel Optimization and Marketing to develop and design new processes for omni channel customer communication.
  • Other duties as assigned by managers

Duties Performed:

  • Supervises, plans and manages team functions related to Call Centre work area.
  • Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
  • Carries out agent supervision, training and reviews, inbound and outbound, including;
    • Conducting monthly sales performance reviews with each agent.
    • Lead by example including supporting with calling activity as needed
    • Identifying and agreeing individual development plans and following up to monitor and encourage progress.

  • Attends to, follows up and resolves customer complaints.
  • Carries out performance monitoring, measurement and evaluation of all agents to improve efficiency, sales effectiveness, and productivity.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
  • Works with other Supervisors including New Business Sales to ensure all call guides and training materials are up-to-date and used by call centre agents.
  • Prepares and directs scheduling, monitors agents’ attendance, schedules shifts, and breaks as necessary.
  • Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies.

Work Contacts:

  • Routine contacts with immediate associates.
  • Frequent contact with Director and CET Manager for the exchange of information and feedback.

Independence of Operation:

  • Reports to Director of Call Centre and CET Manager.
  • Supervisor is expected to work in a collaborative manner with his/her peer group to ensure continuous improvement and a highly motivated team.

Supervisory Responsibility:

  • Provide work direction and guidance to call centre agents
  • Creates effective channels of communication and encourages agent feedback.
  • Chairs and facilitates team meetings to disseminate relevant information to help agents carry out their role effectively.

Physical Effort:

  • Minimal physical effort, involving walking, standing, and sitting, approximately 90% of working time.

Education, skills, experience and behavioural Requirements:

  • Life License a must, or must be acquired within 3 months
  • 2-5 years call centre experience with at least 2 years of supervisory experience and leading teams (Call Centre leadership preferred).
  • Good practice of coaching individuals and team.
  • Strong analytical and reporting skills
  • Ability to work under pressure and meet deadlines
  • Self-driven and can work both independent and groups
  • Knowledge of individual life insurance industry desirable.
  • Excellent communication, leadership and interpersonal skills.
  • Excellent command of English (French an asset).
  • Good knowledge of Microsoft Office (Excel, Office, Ppt) - (Salesforce, CRM, NetSuite an asset)
  • Demonstrate high degree of maturity and emotional intelligence.
  • Have a personal philosophy of continuous improvement.
  • Acts as an exemplary role model in all aspects of a sales performance driven call centre.

What we offer:

  • Paid vacation and personal time
  • Health and Dental benefits
  • Comprehensive Advisor training and coaching
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada
  • Equipment provided (Laptop/Headset/Monitor)

If you can confidently demonstrate that you meet the criteria above, we encourage you to contact us as soon as possible.
Make your mark. Apply today!

Click here to apply

Bilingual Customer Experience Advisor (Must be willing to get LLQP Certified) - Work from home!

We’re growing the team – join us!

Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.


About the position:

We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Bilingual Customer Experience Advisor, LLQP or willing to get LLQP certified.

This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.

The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)


What you will do:

  • Fluent in both French and English
  • Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
  • Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
  • Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
  • Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
  • Build relationships with clients with welcome calls and answering inquiries.
  • De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

  • Must have LLQP (Life Licensed Qualified Professional) certification or willing to get LLQP certified
  • Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
  • Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
  • Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
  • High level of ownership, accountability, passion and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable with managing client escalations and creative problem solving
  • Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

What we offer:

  • $40K annual base salary plus commission
  • Paid vacation and personal time
  • Health and Dental benefits, including Employee Assistance Program
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Qualifier (French Bilingual) - Work From Home Anywhere In Canada!

Who we are:

Specialty Life Insurance is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. 

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.


About the position:

As a Qualifier, you will be responsible for qualifying leads, delivering a great customer experience and support the growth and revenue goals of the SLI business. This will include working flexible hours, making outbound dials using dialer.


What you will do:

  • As first point of contact, call potential clients which have expressed interest in Life & living benefits to connect with SLI licensed advisors.
  • Serve as the primary point of contact for outbound leads and general inquiries:
  • Passing Qualified leads to the sales team in an efficient and effective manner.
  • Creating excellent impression about SLI before connecting client to SLI licensed advisors.
  • Engaging clients in professional way during transfer process
  • Contribute to team sales success through achievements of individual goals.

What we are looking for:

  • Bilingual in French and English.
  • Ability to comprehend insurance products and business objectives
  • Strong problem-solving ability
  • Excellent listening, interpersonal, written and oral communication skills
  • Working within Sales environment and Sales objectives
  • Post-secondary education or equivalent business experience is ideal
  • Ability to maintain composure under pressure or in stressful situations
  • Commitment to learning new products, process and technology
  • Work effectively in a team environment
  • Flexibility to work weekends and evenings

What we offer:

  • Base Salary of 40k Plus Bonus
  • Paid vacation time
  • Health and Dental benefits
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Director, Analytics and Optimization

Description:

ISI is seeking a Director of Analytics to join our team.  The right individual will help grow our existing analytical functions and build out an industry leading AI/ML team.  The role requires extensive exploitation of existing data, coupled with ideation on new data points and external datasets to drive maximum business value across the business. You will be a key partner in the innovation and transformation of data usage.


Responsibilities:

  • Provide leadership to ensure an impactful team with appropriate skills and capacity required to enable the organization’s objectives with the goal of enabling customer centric decision making.
  • Lead all aspects of data science and data engineering ensuring the delivery of quantitative methodology proposals that use inferential Statistical/Econometric models to validate research hypothesis and create actionable insights
  • Work closely and communicate effectively with Partners to understand requirements and formulate analytics and AI solutions
  • Define, manage, and advance enterprise information management principles, policies and programs for stewardship, advocacy and custodianship of data and analytics, in collaboration with legal, information security, and corporate risk and compliance offices.
  • Evaluate new capabilities of the analytics platform, develop prototypes and assist in drawing conclusions about the applicability to our solution landscape
  • Assist partners with data-related functional and technica issues
  • Make use of statistical tools to interpret data sets, paying attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts
  • Support the deployment and achievement of strategic objectives by providing senior management with reports, information and data for decision making.

Must have:

  • BS or MS/ PhD degree (preferred) in a quantitatively- oriented field such as Math, Operations Research, Physical Science, Computer Science, Economics or Engineering. MBAs who meet other requirements also encouraged to apply.
  • 7+ Years in data & analytics leadership roles, 5+ Years of experience managing teams.
  • 5+ Years Product Management experience including managing a roadmap, building and launching data products & capabilities to support investment decisions
  • 5+ Years of experience with big data technologies, experience in Machine-Learning, data mining and statistics.
  • Subject matter expert in the designing and recommending of appropriate analytical approaches and methodology in addressing key issues within the organization
  • Strong leadership, interpersonal and communication skills (written & verbal)
  • Solid understanding of Database Design and Data Warehousing concepts
  • Demonstrated ability to lead and build teams, collaborate cross-functionally and deliver to budget and targets.

Nice to have:

  • Knowledge of insurance / reinsurance

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties
  • Financial incentives and time off for actuarial exams

Who we are:

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. Is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Life Insurance Content Writer SEO- REMOTE

Description:

Join our winning team today as a Content Writer


About the position:

We’re looking for a creative Content Writer that can craft compelling written content for blog posts, websites, and digital & print marketing material. Our ideal candidate will help us expand on our digital content and reach more people to drive increased value through online channels.

You will contribute to the planning and execution of our overall digital marketing strategy. You will have the ability to create original and engaging copy that is expertly proofread. You are meticulously detail-oriented and have experience meeting tight deadlines.


What you will do:

  • Create appealing written content related to the life insurance industry to drive the acquisition of new clients.
  • Work with the marketing and sales teams to plan and execute content plans and strategies.
  • Write and edit blog posts, articles, webpages, video content, employee communications, as well as any other digital or print marketing materials.
  • Optimize content for SEO best practices.
  • Take more technical information about insurance plan details and make it more appealing and easy-to-understand for a general audience.
  • Meet planned deadlines for website content or blog and article posts.
  • Thoroughly research information used in written material.
  • Maintain consistent written quality on all projects and ensure that company is appropriately represented at all times.

What we are looking for:

  • 3+ years of content writing experience.
  • Excellent writing and editing skills.
  • On-page SEO experience
  • A writer specializing in English.

Nice to have:

  • Experience with Surfer SEO, SEMRush
  • Experience using Canva to make infographics
  • Knowledge of digital marketing strategies (Google ads, Bing ads, Facebook ads, etc.)
  • A general comprehension of UX and UI to collaborate with design teams.

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.  

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Premium Accounting Specialist

About the position:

The Premium Accounting Specialist is a permanent role taking ownership of monthly recurring premium collection and revenue verification process.

Premium Accounting Specialist is responsible for oversight of daily transactions and payment processing,  policy detail reconciliation, payment arrangement adjustments, reconciling premium transactions and assisting agents in premium related inquiries.

Premium Accounting Specialist must excel at communication both written and verbal, levels of curiosity and desire for process improvement. Productivity, timeliness and accuracy are key; exercising appropriate judgment and confidentially are critical.


Duties and Responsibilities:

  • Assisting with agent/Employee inquiries regarding a variety of premium and policy related issues.
  • Performing daily premium receivable and reconciliation functions.
  • Performing monthly premium accounting reconciliation process.
  • Performing monthly bank reconciliation process.
  • Working with multiple company-wide teams and resources to address premium related stats and requirements.
  • Completing projects as assigned.
  • ad hoc reporting and projects as assigned.

Experience & Qualifications:

  • 2-3 years of related work experience.
  • Experience in Insurance Industry.
  • Accounting Diploma/Degree.
  • Professional experience with Netsuite is required.
  • Proficiency with Microsoft Office including Microsoft Office Excel and Microsoft Office Word.
  • Strong time management and organizational skills.
  • Detail-oriented and strong analytical skills.
  • Ability to prioritize tasks and meet deadlines.

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.  

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Accounts Payable Accountant

About the position:

We are currently looking for a Accounts Payable Associate to join our team to assist with our accounting and finance department. You would take ownership of Accounts Payable function, activities including the accurate and timely processing of daily/outstanding payables, maintaining spreadsheets, and reconciling accounts.


Duties and Responsibilities:

  • Verify, enter, and process employee’s expense claims.
  • Process and reconcile insurance advisors’ commission payments on a daily basis.
  • Enter invoices, investigate discrepancies, and resolve accounts payable issues with vendors.
  • Processing Bill payments.
  • Update and maintain various spreadsheets.
  • Perform monthly general ledger account reconciliations including Bank and Credit card reconciliations.
  • Assist on year-end tasks and special projects, as needed

Experience & Qualifications:

  • 2-3 years of related work experience in Insurance Industry.
  • Accounting Diploma/Degree.
  • Professional experience with NetSuite is required.
  • Proficiency with Microsoft Office including Microsoft Office Excel and Microsoft Office Word.
  • Knowledge of basic accounting principles.
  • Strong time management and organizational skills.
  • Detail-oriented and strong analytical skills.
  • Ability to prioritize tasks and meet deadlines.

What we offer:

  • Paid vacation time and personal days
  • Health and dental benefits, as well as an Employee Assistance Program (EAP)
  • Opportunity to work with engaged and professional team and colleagues
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.  

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate; we want to work with and hire the best! Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated – we look forward to meeting you!

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Click here to apply

Associate Life Insurance Product Manager

Who We Are:

At Insurance Supermarket Insurance, we pride ourselves on being one of the largest North American independently owned Third Party Administrators who offer comprehensive Life Insurance products.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 15 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Description:

Insurance Supermarket Inc. (ISI) is seeking an Associate Life Insurance Product Manager to join our team. Under the direction of Vice President, Product and Pricing, the individual will conduct analysis of relevant life and health insurance products, drive proposal and execution of product roadmaps and play a critical role in ISI’s expansion in both US and Canada.

Responsibilities:

  • For new partnership/product opportunities, evaluate competitiveness by benchmarking product specification against like products in US and Canada
  • Produce quantitative rates comparison by carrier and product
  • Monitor market development by tracking competitive intelligence (products, features and price) of existing products; perform competitive benchmarking to ensure adequate positioning of our products.
  • Work with interdisciplinary teams (marketing, distribution, underwriting etc) to recommend modular products enabling high flexibility on coverage and easy for cross-/up-sell.
  • Work closely with analytics professionals to optimize quote and bind journeys.
  • Clear and effective communication with internal and external stakeholders.

About you:

  • Bachelor’s degree, preferably in a quantitative field.
  • 3+ years of experience in financial service industry; insurance industry a plus.
  • Adaptable, thrive in high pressure and fast-paced environment.
  • Inquisitive, hungry for knowledge, ability to learn and take in information and ask better questions each time.
  • Preliminary understanding of the life and health insurance industry a plus.
  • LOMA designation a plus.

If this sounds like it might be a fit, we encourage you to apply!

Click here to apply

Business Relationship Manager

Role: Business Relationship Manager

The Business Relationship Manager will support the business to define their requirements and objectives that need to be achieved; Contribute in defining and managing the business scenarios, assuming the role of "integrator" between the business and company needs; Clarifies needs expressed by key-users, transforms user requests into demands understandable by stake holders; Manage and challenge project demands from business, ensure they are driven forward; Participate in various global projects needs; Follows and manage local project or enhancement realization. The Business Relationship Manager will have hands-on experience with operations and/or support in a fast-moving, highly-critical, enterprise application environment; Solid understanding of ITIL best practices; Significant experience and knowledge of systems design, application platforms, knowledge of security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment; Broad IT knowledge and experience; Coordination of resources, leading small teams.

You are someone who is:

  • A Bachelor’s Degree
  • A minimum of 5 years related work experience
  • Superior analytics skills
  • Ability to work and manage projects both independently and with a larger team to achieve goals
  • Experience working with and presenting/communicating to senior executives

What we offer:

  • Strong annual Base
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including EAP
  • Comprehensive training
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada

Desired Experience/Skills:

  • Ability to structure thinking in a logical manner and articulately communicate ideas
  • A self-directed, independent thinker that can move to answers quickly supported by data and analysis
  • Results-oriented with effective interpersonal/teaming skills
  • Experience working at a top-tier professional services or in a strategic role
  • Outstanding research, analytics, and quantitative aptitude; advanced attention to detail required for success in this role
  • Effective problem-solving skills with the ability to exercise judgment consistent with achieving organizational goals and strategies
  • A thorough knowledge of business activities

Specific responsibilities:

  • Combine analysis with an understanding of the business in order to drive strategic insights and recommendations
  • Design, shape and execute detailed business needs
  • Develop presentations, wireframe, flows and management reports for senior leaders
  • Become a trusted business partner that provides meaningful recommendations and insights
  • Serve as a liaison between IT and business

Who we are:

At Insurance Supermarket Inc., we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs and now we are pleased to announce that we have opened our doors in the US to help Americans plan ahead.
Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years and we want to bring this knowledge and success to the US. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Click here to apply

Bilingual New Business Administrator

Bilingual New Business Administrator

The Bilingual New Business Administrator is the liaison between Specialty Life Insurance and contracted brokers. They manage incoming inquiries, maintain regular communication with affiliated brokers and ensure exceptional customer service to all brokers and customers.

Duties and Responsibilities:

  • Manage all new business from pending status to in force (includes but is not limited to notifying brokers of outstanding requirements, and conducting follow-ups with them and departments within the company)
  • Ensure MIB requirements are requested and received from the underwriting team
  • Review the new business requirement reports on a daily basis, and respond accordingly
  • Accountable for maintaining an electronic database of applications, documents, letters and similar that are sent and received from brokers and MGAs
  • Issue and send mail to policyowners in a timely manner
  • Assist brokers and MGAs with enquiries and requests as necessary

Other Responsibilities:

  • Attend virtual information sessions
  • Resolve technical issues through direct communication with insurance companies and advisors
  • Participate in special projects/assignments as requested

Required Skills, Abilities and Other Attributes:

  • Excellent verbal and written communication skills
  • Effectively able to work independently and in a team environment
  • Proficient knowledge of Windows and Microsoft Suites (Word, PowerPoint, Excel, Outlook), Adobe Pro
  • Strong attention to detail and accuracy
  • Proficient with Gmail, web based applications, VirtGate
  • Strong analytical and problem-solving skills
  • Self-driven and customer-service oriented
  • Strong time management and multi-tasking abilities
  • Effective organizational skills
  • Bilingualism (French) is required

This job description is a summary of the typical functions of the job, and not an exhaustive list. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job.


What we offer:

  • Opportunity to work with engaged and professional teams and colleagues;
  • Exponential growth opportunity in a dynamic and fast-moving environment;
  • Opportunities to be part of a fun technology-oriented organization;
  • A long-term perspective within a stable but growing working environment;
  • Attractive financial offer, according to your experience and performance (base salary, meal tickets etc.)
  • Private medical insurance;
  • Other bonuses available;
  • Work from home opportunity;
  • Different incentives: snacks and drinks at the office;
  • A growing, dedicated team of high-performing people, passionate about technology;
  • Team building, annual parties and other social events.

Click here to apply

Associate Life Insurance Product Manager

Who We Are:

At Insurance Supermarket Insurance, we pride ourselves on being one of the largest North American independently owned Third Party Administrators who offer comprehensive Life Insurance products.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 15 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

Description

Insurance Supermarket Inc. (ISI) is seeking an Associate Life Insurance Product Manager to join our team. Under the direction of Vice President, Product and Pricing, the individual will conduct analysis of relevant life and health insurance products, drive proposal and execution of product roadmaps and play a critical role in ISI’s expansion in both US and Canada.

Responsibilities:

  • For new partnership/product opportunities, evaluate competitiveness by benchmarking product specification against like products in US and Canada
  • Produce quantitative rates comparison by carrier and product
  • Monitor market development by tracking competitive intelligence (products, features and price) of existing products; perform competitive benchmarking to ensure adequate positioning of our products.
  • Work with interdisciplinary teams (marketing, distribution, underwriting etc) to recommend modular products enabling high flexibility on coverage and easy for cross-/up-sell.
  • Work closely with analytics professionals to optimize quote and bind journeys.
  • Clear and effective communication with internal and external stakeholders.

About you:

  • Bachelor’s degree, preferably in a quantitative field.
  • 3+ years of experience in financial service industry; insurance industry a plus.
  • Adaptable, thrive in high pressure and fast-paced environment.
  • Inquisitive, hungry for knowledge, ability to learn and take in information and ask better questions each time.
  • Preliminary understanding of the life and health insurance industry a plus.
  • LOMA designation a plus.

If this sounds like it might be a fit, we encourage you to apply!

Job Types: Full-time, Permanent

Benefits

  • Dental care
  • Extended health care
  • Paid time off

Schedule

  • 8 hour shift

Click here to apply

CURRENT OPENINGS

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Bilingual (French) and Uni-lingual Appointment Setters

Job Title: Bilingual (French) and Uni-lingual Appointment Setters

Company: Insurance Supermarket International

Location: Vaughan, ON

Salary: $15.50 per hour + Bonus

Job Class: Full-time, Permanent

Job Description

Insurance Supermarket International (ISI) is one of the fastest growing multinational insurance/financial brokerages headquartered in Ontario, Canada. We provide a full spectrum of personal protection, investment products and insurance solutions to over 30,000 Canadians. Our employees are dedicated to putting our clients first. For more information please visit Insurance-Supermarket.ca.

What is the opportunity?

We have openings for customer driven individuals who want the opportunity to work and grow with an insurance industry leader. The Customer Care Agent will be focused on interacting with clients over the phone, and client acquisition through advice based conversations that will deepen client relationships. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

As first point of contact, call potential clients which have expressed interest in Life & Living Benefits insurance to book face-to-face appointments with Insurance Advisors.

  • Contribute to team sales success through achievement of individual goals.
  • What do you need to succeed?
  • Strong attention to detail and time-management
  • Outbound calling/sales experience
  • Excellent written and verbal English communication skills
  • Thrive on helping others especially in a customer service environment
  • Have pleasant telephone manner
  • Enthusiastic, team-oriented and have strong customer service skills

Does this sound like you? If yes, then join our team of professionals!

What’s in it for You?

The opportunity to earn more than $45,000 per year

The hourly base pay is $15.50 PLUS bonus

  • NO cold calling
  • Days, evenings and weekend shifts available
  • Full and Part-time jobs – the Customer Care Centre is open from 9 am to 10 pm
  • No experience needed, professional training provided
  • Opportunities for advancement

Please email your cover letter and resume to hr@isi.ca and write position title in the subject line.

We thank all interested applicants however only those selected for an interview will be contacted.

APPLY NOW
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Customer Service representative

Do you love working with people? Are you a connector? Do you want to be part of the JCC mission building Jewish community? Do you want to come to work every day and make a positive difference? We have a great opportunity for you to become part of the J team and build your career with us at the Schwartz/Reisman Centre (SRC

We have an immediate opening for a full-time friendly, caring, capable and motivated guest relations enthusiast, preferably with hospitality experience, to join our vibrant Member and Guest Relations Team (must be able to work a combination of day, evening, and weekend shifts).

KEY RESPONSIBILITIES INCLUDE:

Create a welcoming presence and positive first and last impression and experience for all members and guests seeking assistance and/or using the Centre.
Provide courteous, professional, friendly and knowledgeable information to the public regarding all programs and services offered at the Schwartz/Reisman Centre (SRC) and by Lebovic Campus tenants; in-person and via phone/email/fax/live chat.
Actively promote and cross-promote all programs, classes and special events; take initiative and stay abreast of program changes and new additions.
Implement member/guest relations standard operating procedures at all times of the day, on all shifts.Provide way-finding assistance to members/guests, including physically walking them over to the correct room when required.
Hand out towels, tokens, wrist bands.
Perform administrative tasks.
Successfully and professionally troubleshoot member/guest issues; escalate for manager attention where needed.
Maintain effective communication and shift change processes within the team.
Build member/guest relations through positive, friendly and appropriate interactions.
Be the face of the J and enhance our member and guests Jewish journey at the J.
HAVE FUN!

KEY REQUIREMENTS INCLUDE:

High school completion and a minimum one year customer service experience preferably in a hospitality environment.
A “can do” positive attitude and bias to "YES".
Superior communication and English language skills –oral and written.
Excellent interpersonal skills: great attitude, warm, friendly and flexible.
Ability to creatively problem-solve and pro-actively deliver excellent service.
Ability to prioritize work in a highly social environment, and focus on the Member/Guest.
Ability to work effectively and cooperatively with a diverse group of people.
Ability to multi-task effectively, maintaining a high level of accuracy and meet deadlines.
Knowledge of Jewish culture, traditions, Israel and community a must.
Strong computer proficiency (Microsoft Outlook, Excel, Word and Database experience).
Ability to speak Russian and/or Hebrew an asset.
Dependable; arrive on time for scheduled shifts and work to end of shift productively and in compliance with Member/Guest Relations standard operating procedures.

APPLICATION PROCESS:

Guided by Jewish values, the SRC (situated in Vaughan - Bathurst/Rutherford) is dedicated to serving the community’s cultural, educational, fitness, social, spiritual and recreational needs. Accommodations during all phases of the hire process will be made wherever possible. The key to our success is providing an exceptional first point of contact for all our members and guests and providing an inspirational and memorable user experience. If you are interested and qualified for this position and able to work 40 hours a week in a combination of day, evening and weekend shifts, please submit your resume by e-mail no later than May 15, 2018.

We appreciate and thank you for your application, however we will only contact those candidates we wish to interview.

Job Type: Full-time

APPLY NOW APPLY NOW

IT SUPPORT

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Marketing Specialist

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Sales associate

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Bilingual Inside Sales Associate

Job description

Looking for an exciting and rewarding career? We are looking for an ambitious, highly-motivated and goal-oriented individual to join our team in Toronto (preferably) or Montreal. You will be challenged to make a difference and use the best technologies and methodologies in the industry. We offer a supportive, collaborative and dynamic work environment.

Specialty Life Insurance has an opportunity for a Bilingual Inside Sales Associate. As an Inside Sales Associate, you will be responsible for providing sales and marketing support for life and critical illness insurance solutions to our distribution partners. In this role, you will closely cooperate with other departments to achieve excellence in current and future projects.

Your responsibilities will include: 

  • Handling incoming advisors’ inquiries (case consultations, illustration support, product queries and training, etc.
  • Initiating and/or following up on sales communications on a timely basis, identifying new sales opportunities and answering questions about Specialty Life Insurance and other market solutions
  • Generating, analyzing and explaining reports to achieve overall higher efficiency ratio between sales and activities
  • Providing sales strategies, concepts and marketing ideas to financial advisors, distribution partners and internal support staff
  • Updating daily activities and maintaining accurate records within CRM system on a timely basis.
  • Collaborating and cooperating with other departments to share business ideas and achieve excellence in current and future projects

What we are looking for… 

  • At least 1 year of experience in at least one of the following: sales, customer service, financial industry or insurance
  • Bilingualism (English and French)
  • Previous experience or familiarity with the concept of non-medical insurance market
  • College or University degree in related field or equivalent work experience
  • Familiarity with Microsoft Office, including intermediate level of experience using Excel and Power Point
  • Customer and results focused
  • Excellent analytical, problem solving and decision making skills
  • Ability to multi-task and pay attention to details
  • Flexible and able to easily prioritize to meet business objectives
  • Strong interpersonal and relationship-building skills
  • Well-organized, self-starter with high energy and creativity
  • Innovative marketing and problem-solving skills
  • Excels in a collaborative and challenging environment with a strong desire to win
  • Excellent oral and written communication skills


APPLY NOW

The Insurance Supermarket International and Specialty Life Insurance are equal opportunity employers committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




Ultimate leads program for advisors

If you're a broker looking for new potential clients who are interested in buying insurance, visit ultimateleadprogram.ca


The Insurance Supermarket International and Specialty Life Insurance are equal opportunity employers committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




Careers