If at any point you are not satisfied with the quality of service that Insurance Supermarket Inc. provides, we would like to hear from you.
The following steps are in place to ensure that your complaint may be addressed and corrected in a timely and professional manner.
For complaints regarding quality of products, please contact your financial advisor directly. Your advisor will then help you resolve your issue in the appropriate manner.
If your issue is still not resolved, please contact Insurance Supermarket Inc. directly using either the provided e-mail form for online correspondence or contact us by phone at the number below.
If you are still unsatisfied you may contact an independent Third Party dispute resolution service to overlook your complaint.
OmbudService for Life and Health Insurance (OLHI)
OmbudService for Life and Health Insurance (OLHI) 401 Bay Street, Suite 1507 P.O. Box 7 Toronto, Ontario M5H 2Y4
Toll Free: 1.888.295.8112 (Canada wide)
Ombudsman des assurances de personnes (OAP) 2001 University Street 17th Floor Montreal, Quebec H3A 2A6
Local Montreal: 514.282.2088
Toll Free: 1.866.582.2088 (within Quebec)
Website : www.olhi.ca